While everyone knows that no publicity is bad publicity, many people do not realize that some advertising is bad advertising. For all of the stylists and salons owners that are trying to advertise your services, here is some free advice about negative advertising that will save you a lot of money.
Negative Keywords
You’ve probably already seen commercials or online advertisements that claim to be Hair Doctors. This is just one example of a positive term that has been used incorrectly. By using the word doctor, you have lost about half of your potential clientele.
When someone finds tries to find your Hair Doctors business online, they will get more search results for doctors than for hair salons. Not only have you used a tired expression, but you have lost tons of valuable new business. So, when you are naming your business or services remember to keep it simple and to use positive keywords.
Negative ROI’s
Your ROI, or Return on Investment, should almost double what your put into your advertising. If you are spending $1,000/month to advertise your business, you should be getting around $2,000/month in new customer revenue. If you are not getting this return, you are advertising incorrectly.
All too often business owners forget that advertising is more than just sponsored ads on social media sites or search engines. Even a commercial or magazine ad will most likely not be worth the cost depending on the size of your business. When you’re figuring out your investment you have to factor in all of the time and energy that went into the advertising. If you’re not doubling your sales every month on new advertising campaigns, you need to try something else – and you have to keep trying something new as quickly as possible.
Negative Feedback
Unfortunately the customer isn’t always right, but their feedback is. If your customer is giving negative feedback about your services, you haven’t sold them yet. Not only have you lost a customer at this point, but you have also lost the potential referral customers that this person would have brought in.
In a service orientated field, every customer is worth at least three times what they will be paying personally. This isn’t all bad news though, because you still have a chance to regain their patronage. Always be positive and confident about the work you do!
If you sense that the customer is unhappy about their cut, give them an incentive to come back. By offering something as simple as a $5 off discount by mentioning your name on their next visit, you have given them a reason to come back. If your customer is happy that they have gotten the value they were looking for, they will be more satisfied with the overall experience as well.